Job Description:

Customer Support Administrator - 6 Month FTC
Location: Doncaster (hybrid: can do 1 day in the office)
Salary: £26,000 per annum
Hours: Monday to Friday - 9:00am – 5:00pm
Contract: 6 month fixed-term contract, starting ASAP

Elevation Recruitment Group is working with an established business based in Doncaster to recruit a Customer Support Executive on a 6-month fixed-term contract. You’d be in the office one day a week and work from home the rest of the time. If you have a background in collections or customer service and handle sensitive conversations with care, we’d like to hear from you.

Key Responsibilities

• Managing customer relationships one to one so that both the customer and the business get a good outcome
• Managing the customer inbox
• Working with third-party agents on asset recovery
• Managing external stakeholders and portals - such as auctions
• Handling inbound and outbound customer contact, complaints and general queries
• Managing your daily workload using dashboards and keeping customer records accurate
• Supporting with all administrative duties within the team

What We’re Looking For

• Excellent customer service skills and experience in a customer-focused environment
• Good organisation and planning skills, and the ability to work on your own initiative
• Good IT skills (MS Word, Excel and Outlook)

Desirable

• Previous experience in collections or arrears

Please note: Any offer is subject to a satisfactory DBS check and Experian credit check.

Why Apply?

• A competitive salary of £26,000
• Hybrid working, with only one day a week in the Doncaster office
• Monday to Friday, 9 to 5, so no evenings or weekends
• An ASAP start, with a chance to build experience in the regulated finance sector

Interested? Apply now with your up-to-date CV, or contact the Business Support team at Elevation Recruitment Group for a confidential chat.