Job Description:

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Location: Rotherham
Salary: £26,000 - £28,000 (depending on experience)
Hours: Monday to Friday, 9:00am - 5:00pm

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client for this permanent vacancy.

Join a growing Facilities Management business

Our client is an ambitious and expanding facilities management company with an excellent reputation for delivering outstanding customer service. Due to continued growth, they are looking to add another Helpdesk Coordinator to their friendly and supportive team.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on delivering excellent customer service and takes pride in keeping things organised.

Whether you already have experience within Facilities Management or come from a customer-focused, relationship-driven background such as automotive, sales or service coordination, we'd love to hear from you.

The Role

As a Helpdesk Coordinator you'll be the first point of contact for customers, ensuring maintenance requests and service calls are dealt with efficiently from start to finish.

Working within a busy helpdesk team, you'll liaise with clients, engineers and contractors to ensure work is completed within agreed service levels while keeping customers updated throughout the process.

Key Responsibilities

• Log and coordinate reactive maintenance requests.
• Schedule engineers and contractors.
• Monitor jobs through to completion.
• Keep customers updated on progress.
• Ensure service level agreements (SLAs) are achieved.
• Escalate urgent issues where required.
• Maintain accurate records using the helpdesk system.
• Deliver an exceptional customer experience on every interaction.

About You

You'll be organised, proactive and enjoy working in a busy environment where no two days are the same.

You'll ideally have experience in one of the following:

• Facilities Management helpdesk
• Service desk or maintenance coordination
• Customer service
• Service administration
• Automotive or consultative sales
• Scheduling or planning

You'll also have:

• Excellent communication skills.
• Strong organisational skills with the ability to prioritise.
• Good IT skills and confidence using multiple systems.
• A positive, solutions-focused approach.
• The ability to build strong relationships with customers and colleagues.

Knowledge of Facilities Management or CAFM/helpdesk systems would be advantageous but is not essential, as full training will be provided.

What's on Offer?

• Permanent, full-time position.
• Monday-Friday working hours (9am-5pm).
• Friendly and supportive team.
• Modern office environment.
• Career progression within a growing business.
• Ongoing training and development.
• Opportunity to join a company that genuinely values its people.