Job Description:

Background:

Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission-critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
 

The Role:

Agilio’s content is central to how we support healthcare professionals, improve clinical quality, and deliver trusted products across Primary Care, Dental, Hospital and SME markets. It also underpins growth, supports expansion into new sectors and geographies, and is increasingly important to how we use AI. The Head of Content Strategy leads a single, unified content team spanning all sectors. The role sets strategy, governance and the operating model, and is accountable for content across all clinical and compliance activity. It is a part-time, strategic leadership role (approximately 0.4–0.5 FTE).

The role also includes an outward-facing element. The Head of Content Strategy will commit to engaging with customers and the market, testing strategy with them, and using that evidence to shape content priorities and business decisions. They do not own commercial targets, but support Sales, Customer Success and Marketing so that content contributes to customer and commercial outcomes end to end. 

The aim is to make Agilio’s content structured, modular and reusable, so it can be adapted quickly across sectors and geographies, and is clinically credible, high quality, commercially strong and AI-ready.

Key Responsibilities:

Vision & Strategy

• Own and deliver Agilio’s cross-sector content strategy, grounded in customer and market evidence, so content is structured, modular and reusable across sectors, geographies and customer types.
• Ensure the same core content can support learning, in-product guidance, compliance workflows and AI features
• Make it easier and faster to adapt content for new markets, sectors and products
• Set a multi-year innovation agenda (AI, structured content, new learning formats) that supports sector expansion and international growth

Customer & Market Insight 

• Engage with external customers across sectors through qualitative and quantitative channels to understand their needs and test content strategy, propositions and new formats before significant investment 
• Bring customer and market evidence back into business decisions, including content priorities, investment cases and the product roadmap 
• Keep a current view of market and regulatory developments in each sector and geography, and translate them into content priorities 
• Use customer usage and feedback data to track whether content is meeting customer needs, and adjust the strategy accordingly 

Team & Operating Model

• Lead a single, unified content team, line managing the three roles that run it day to day: Senior Editor (Informational Content), Senior Editor (Learning Content) and Content Ops Manager
• Operate at approximately 0.4–0.5 FTE, holding strategy, priorities and escalations while day-to-day ownership sits with the Senior Editors
• Support content producers across the team, with people focusing on informational or learning content while building broader skills and clear progression pathways
• Champion practical use of AI tools to support the team, helping people create and quality-check content more effectively, with hands-on content creation remaining central to every role

Content Governance & Quality

• Embed a single governance framework for clinical and learning content, building on existing Primary Care and Dental frameworks
• Ensure consistency, clinical accuracy and regulatory compliance across all content types, platforms and jurisdictions, with auditability, traceability and versioning at scale
• Maintain Agilio’s reputation for high-quality, trusted, evidence-based content

Clinical Leadership & Expertise

• Oversee the SME clinical lead pool (Primary Care, Dental, and any new emerging-market leads), who own the clinical, quality, academic and accreditation requirements for their areas, including learning-pathway accreditation
• Ensure clinical experts are supported by standardised agreements and producer-led project administration, rather than carrying operational load themselves
• Support external clinical and professional relationships (e.g. NICE, NHS England) as needed, with the clinical leads owning them

Content Estate & Production

• Keep a clear view of Agilio’s existing content across products (iLearn, CKS/Prodigy, Vet, Pharmacy, BSA and others), identifying what can be reused and where it adds most value
• Improve how new courses and sector or country content are produced, reducing unnecessary steps and duplicated effort
• Own core content standards, frameworks, templates and ways of working through Content Ops

Innovation & AI

• Ensure content is well structured and tagged so it is ready to support AI features and tools
• Explore AI-assisted creation and new content formats, using insight to measure impact and guide strategy

Cross-Functional & External Collaboration

• Partner with Head of Product and Engineering to align content strategy with the roadmap and influence tooling and workflow improvements (authoring tools, SCORM, platform enhancements) across iLearn, Clarity and other platforms
• Work with the Managing Directors (Primary Care, Dental, Emerging Markets) as business stakeholders, taking their priority input while retaining ownership of content roles and direction
• Provide strategic guidance to Sales, Customer Success and Marketing on content offerings, sector insight and positioning, drawing on direct customer and market insight.

Commercial & Customer Impact

• Support commercial teams to meet their goals, including through packaging, bundling and cross-sell, and remove content-related barriers to growth.
• Show the commercial value and return on content investment, and ensure content meets evolving customer and regulatory needs

Essential Experience & Skills:

Content Strategy & Leadership 

Customer & Market Insight: direct experience of engaging external customers to test a strategy and bringing that evidence back into business decisions. Experience in both B2B and B2C environments. 

Digital Learning & E-Learning Expertise 

Content Governance & Quality Assurance 

Team Leadership 

Stakeholder Management & Influencing 

Commercial Awareness: experience of supporting commercial teams to deliver customer and commercial outcomes 

AI & Content Innovation 

Additional Information

• Job Type: Remote, part-time strategic leadership role (18.75 hours per week). Flexible working pattern across 2-3 days per week.
• Salary: £45,000-£50,000 per annum, dependent on skills and experience.

Benefits include:

Income Protection
Life Assurance
Enhanced pension
Health Cash Plan
28 days annual leave + bank holidays (pro rata for part-time employees)
Sick pay scheme
A range of flexible benefits via our Agilio Flex portal