Job Description:

Are you passionate about delivering excellent customer service and building long-term relationships?

We are looking for a proactive and personable Insurance Advisor to join our growing Commercial Team at NFU Mutual Central Lancashire. This is a fantastic opportunity for someone who enjoys working closely with customers, managing their own portfolio and becoming a trusted point of contact for local businesses.

You will play a key role in growing and retaining SME business across a broad range of industries, working closely with colleagues, insurers and customers to provide tailored insurance solutions and high-quality advice.   You will undertake a full training programme to enable you to understand and deliver NFU Mutual’s products and services.   
 
The Role

You will:

• Handle renewals, mid-term adjustments and customer queries
• Build strong relationships with customers and understand their individual business needs
• Provide tailored advice and recommendations and enhance customer protection through additional products and services
• Handle a portfolio of commercial insurance renewals
• Identify opportunities to strengthen customer retention and growth
• Work collaboratively with the wider team to deliver excellent customer outcomes
• Prepare and review documentation with a high level of accuracy, ensuring all activity is completed in line with regulatory and compliance requirements

About You

We are looking for someone who:

• Sales or customer service experience in a customer facing environment is essential 
• Previous experience in a regulated environment such as insurance or financial services is preferred but not essential
• Enjoys speaking with customers and delivering high levels of service
• Has excellent communication and relationship-building skills
• Organised, proactive and able to manage workloads effectively
• Demonstrates attention to detail and professionalism
• Enjoys working as part of a close team environment

What We Offer

• An established and supportive commercial team
• A varied and interesting portfolio of private and commercial clients
• 25 days annual leave + bank holidays and no weekends
• Pension Contribution, Death in Service + Healthcare cash plan 
• Training and support to develop your insurance knowledge
• Opportunities for professional development and progression
• A modern office environment with a collaborative team 

Please note, you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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