Job Description:

Claims Handler
Location: Rotherham
Salary: £23,000 – £25,500 per annum (depending on experience)
Hours: Full Time

Are you looking to build a career within motor claims and customer service?
Elevation Recruitment Group are working on an exciting opportunity that has arisen, joining a growing Claims Management Organisation that provides specialist claims support to insurance brokers and insurers across the UK.

With a strong focus on delivering an exceptional customer journey, this business prides itself on providing a professional, supportive, and customer-focused service. You’ll join a team where your contribution is valued, career progression is encouraged, and you’ll have the opportunity to develop within a growing organisation.

The Role
As a Claims Handler, you’ll be the key point of contact between customers, clients, and suppliers, supporting the smooth progression of motor claims from initial notification through to resolution.

You’ll manage customer communication, gather claim information, maintain accurate records, and ensure all parties are kept updated throughout the claims process.

Key Responsibilities

• Handle new claims and acknowledge cases with business partners and supply chain contacts.
• Manage customer communication throughout the claims journey via telephone, email, and written correspondence.
• Gather information from customers, witnesses, and third parties to support claim assessments.
• Obtain and review supporting documentation to ensure claims can progress efficiently.
• Maintain regular communication with customers, clients, and suppliers.
• Identify customer requirements and provide information on additional services where appropriate.
• Update and maintain accurate records using case management systems.
• Handle general enquiries and support customer queries and complaints professionally.
• Manage workload effectively, prioritising calls, emails, and administrative tasks.
• Build positive working relationships with suppliers and internal teams.
• Ensure excellent customer outcomes are achieved at every stage.

We’re looking for someone who has:

• Previous experience within a contact centre, customer service, or claims environment.
• Excellent communication and interpersonal skills.
• A professional telephone manner and confidence speaking with customers.
• Strong organisational skills with the ability to manage multiple priorities.
• Good attention to detail and the ability to maintain accurate records.
• A customer-focused approach with a desire to deliver positive outcomes.
• Knowledge of UK geography would be advantageous.

What's on Offer?

• Salary of £23,000 – £25,500 depending on experience.
• Hybrid working available following successful completion of probation (remote working may be considered for the right candidate).
• 25 days annual leave plus Bank Holidays, increasing with length of service.
• £750 loyalty bonus after three years’ service.
• Annual performance reviews.
• Regular staff incentives and rewards.
• Attendance bonus.
• Employee referral scheme.
• Dress Down Fridays.
• Health & wellbeing programme.
• Discount platform.
• Free onsite parking at the Rotherham office.

If you’re looking for an opportunity to join a growing business where you can develop your skills and build a career within claims, I’d love to hear from you. Get in touch with Amy Wood today!