Job Description:

Location: Sheffield
Contract: Permanent

We are supporting a well-established, growing technology services business as they look to appoint a Renewals Administrator to join their commercial support team.

This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused environment and has strong administration and organisational skills. The role is focused on managing customer renewals, supporting recurring revenue and working closely with internal teams to ensure a smooth customer experience.

You'll be responsible for coordinating renewal activity, preparing quotations, maintaining accurate records and ensuring contracts are renewed on time.

• Manage and track customer contract and service renewals.
• Prepare accurate renewal quotations and obtain pricing where required.
• Liaise with customers regarding upcoming renewals and related queries.
• Work closely with Account Managers and internal teams to progress renewal opportunities.
• Maintain accurate CRM records and renewal documentation.
• Follow up outstanding quotations and customer responses.
• Support the processing of renewal orders and associated administration.
• Monitor upcoming deadlines and provide regular renewal updates.
• Escalate potential retention risks or issues where appropriate.
• Provide wider sales support cover during busy periods or annual leave.

You'll ideally have:

• Previous experience in an administration, sales support or customer service role.
• Excellent organisation and attention to detail.
• Strong communication skills with both customers and colleagues.
• The ability to manage multiple priorities and deadlines.
• Good IT and CRM/system skills.
• A proactive approach and strong commercial awareness.
• Confidence working across different departments to achieve deadlines.

• Competitive salary
• Generous holiday allowance
• Company pension contribution
• Health and wellbeing benefits
• Employee Assistance Programme
• Life assurance
• Employee discount platform
• Cycle to Work scheme
• Birthday day off
• Regular team incentives
• Volunteering day
• Career development within a growing business

If you're an organised administrator who enjoys working in a commercially focused environment and wants to join a supportive, growing organisation, we'd love to hear from you.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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