Job Description:

SC Cleared User Researcher

Location: Predominantly Remote (occasional travel required for user research activities)
Rate: £492 per day (Umbrella)
IR35 Status: Inside IR35
Security Clearance: Active SC Clearance and BPSS required

Your New Role

We are currently recruiting for an experienced User Researcher to join a major public sector transformation programme. This is an exciting opportunity to play a key role in shaping digital services that are accessible, inclusive, and truly centred around user needs.

Working within a multidisciplinary agile environment, you will lead and deliver user research across different stages of the service lifecycle, helping teams make evidence-based decisions that improve user outcomes and support wider organisational transformation.

The successful candidate will have extensive experience working within the Public Sector and a strong understanding of Government Digital Service (GDS) standards and ways of working.

What You'll Be Doing

• Planning and conducting user research activities using appropriate qualitative and quantitative research methods.
• Understanding and applying a range of user research methods across different service lifecycle phases and advising teams on best practice.
• Synthesising and communicating user insights in a clear, impactful way to influence service design, policy development, and strategic decision-making.
• Establishing and embedding a strong user-centred design culture within agile delivery teams.
• Working closely with multidisciplinary teams including Product, Delivery, Service Design, Policy, Operations, and User-Centred Design professionals.
• Championing user-centred and inclusive design principles across the organisation.
• Researching diverse user groups to ensure digital services are accessible and inclusive.
• Influencing senior stakeholders and demonstrating the value of user-centred design through evidence-based recommendations.
• Ensuring ethical research standards are maintained and that participants' wellbeing and safeguarding requirements are upheld throughout research activities.
• Supporting the development of service strategies, transformation roadmaps, and future-state service propositions.

What You'll Need to Succeed

• Active SC Clearance and BPSS clearance.
• Extensive User Research experience within UK Public Sector environments.
• Strong knowledge and practical application of GDS standards, service assessments, and user-centred design principles.
• Experience delivering research across multiple phases of the service lifecycle.
• Ability to analyse complex research findings and present actionable insights to a variety of audiences.
• Proven experience influencing stakeholders at all levels, including senior leadership.
• Strong understanding of accessibility and inclusive design.
• Experience working within agile, multidisciplinary delivery teams.
• Excellent stakeholder management, communication, and facilitation skills.
• Knowledge of research ethics, safeguarding, and participant wellbeing considerations.

What You'll Get in Return

• Opportunity to contribute to high-profile public sector digital transformation programmes.
• Predominantly remote working arrangement.
• Collaborative and user-focused delivery environment.
• Competitive day rate of £492 per day.
• Chance to work alongside experienced digital, product, and design professionals delivering services that make a real impact.

What You Need to Do Now

If you're interested in this role, click 'Apply Now' to submit your application, or contact Hays Technology for a confidential discussion and further information.

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