Job Description:

Service Scheduler

Location - Sheffield Salary: £30,000, rising to £32,000 after 6‑month probation Hours: 8:00am – 5:00pm Hybrid: 2–3 days WFH Holidays: 23 days + bank holidays Full‑time, Permanent Francesca’s Recruitment Ltd

About the Company

Our client is a respected and expanding organisation specialising in patient handling equipment and moving and handling solutions across the UK. Since 1998, they have supported the NHS, care homes, hospices and special schools, delivering high‑quality service and long‑term value.

Their focus is on providing safe, reliable equipment and exceptional service that supports independence, dignity and quality of care for patients and carers.

The Role: Service Scheduler

We are recruiting an experienced Service Scheduler to join a professional and supportive Customer Service and Operations team. You will be responsible for coordinating engineer schedules, managing service bookings and ensuring smooth workflow across the business.

This role requires a minimum of 18 months’ experience in scheduling, service coordination or a similar administrative role.

Key Responsibilities

• Customer Service Excellence Provide timely and professional support to customers and internal teams, ensuring all enquiries are handled in line with service expectations.

• Scheduling & Workflow Coordination Plan and allocate engineer diaries, ensuring efficient routing, timely service delivery and minimal downtime.

• First‑contact resolution Handle inbound service calls, logging all details accurately and aiming to resolve queries on the first interaction.

• Administrative Ownership Manage service bookings, follow‑up work, job sheets and contract updates within the job management system.

• Cross‑Functional Collaboration Work closely with engineers, operations, sales and accounts teams to support workflow and resolve job‑related queries.

• Customer Updates & Communication Keep customers informed on job progress, remedial work and scheduling changes, ensuring clear and proactive communication.

What You Will Bring

• At least 18 months’ experience in service scheduling, coordination or a similar role

• A strong customer‑first mindset

• Excellent organisational and time‑management skills

• Strong attention to detail and accuracy

• Confidence communicating with customers, engineers and colleagues

• A positive, proactive and team‑focused approach

• Ability to work in a fast‑paced environment with changing priorities

Benefits

£30,000 salary

Increase to £32,000 after 6‑month probation

Hybrid working: 2–3 days from home

23 days holiday + bank holidays

Company pension

Private medical insurance

Profit sharing

Sick pay

On‑site parking

Location

Sheffield with hybrid working available.