Job Description:

Trainee Field Service Engineer - Hotpoint

No Experience Needed | Fully Paid Training | Company Van Provided

Ready to start a hands-on career with one of the UK's most trusted appliance brands?

Hotpoint is looking for motivated individuals to join our 12-month Trainee Field Service Engineer Programme. Whether you're currently working in retail, customer service, warehousing, delivery driving, manufacturing, the armed forces, or another practical role, we'll provide all the training and support you need to build a successful engineering career.

If you enjoy problem-solving, fixing things, working independently, helping customers and learning new skills all within your local area, this could be the perfect opportunity for you.

What's in it for You?

• 12-month paid training programme
• Equivalent of £27,377 per year for the first 6 months, increasing to £28,352 per year thereafter - Paid weekly via umbrella company
• Uncapped commission opportunities
• Overtime available
• Company van and fuel card provided
• Tools, equipment and uniform supplied
• Industry-leading training and ongoing support
• 20 days holiday plus bank holidays
• 25 days holiday upon securing a permanent role
• Opportunity to gain a permanent position within 12 months
• Long-term career progression with a recognised household brand

The Role

As a Trainee Field Service Engineer no two days are the same, you'll visit customers in their homes to diagnose and repair domestic appliances while delivering outstanding customer service.

Responsibilities

• Travel to customer appointments in a company van
• Diagnose faults and complete repairs
• Deliver excellent customer service
• Manage tools, parts and van stock
• Represent the Hotpoint brand professionally
• Promote approved products and services, with opportunities to earn commission

You'll work on appliances such as:

• Washing machines
• Tumble dryers
• Electric cookers
• Other domestic appliances as your training develops

Your Training Journey

Weeks 1-3: Residential Training (Peterborough)

Attend our specialist training centre Monday to Friday, returning home at weekends. Travel and accommodation are arranged and paid for by Hotpoint.

Week 1: Induction

• Meet your support network
• Receive your tools, uniform and company van
• Complete health & safety training
• Undertake a driving assessment

Weeks 2-3: Technical Training

• Appliance repairs
• Fault diagnosis
• Electrical and mechanical troubleshooting
• Customer service skills
• Practical hands-on learning

Weeks 4-6: Field Mentoring

Work alongside an experienced engineer, receiving one-to-one coaching and support while developing your skills.

Months 2-12: On-the-Job Development

Continue building your technical knowledge and confidence with ongoing support and real customer experience.

Additional Upskill Training

Further specialist training will be provided to expand your product knowledge and technical capability.

What We're Looking For

• Strong work ethic and positive attitude
• Reliable, professional and customer-focused
• Good problem-solving skills
• Comfortable working independently
• Willing to learn and develop new skills
• Looking for a long-term career
• Confident communicating with customers
• Comfortable recommending appropriate products and services
• Motivated by earning additional commission opportunities

Essential Requirements

• Full UK Manual Driving Licence held for at least 1 year
• Physically able to move household appliances safely
• Right to work in the UK

Desirable Experience

• Engineering, mechanical, electrical or technical experience
• Repair, maintenance or fault-finding experience
• Trades, field-based or customer-facing roles
• Delivery driving or logistics experience
• Experience using tools or practical hands-on skills

Career Changers Welcome

Many of our successful engineers have come from backgrounds including retail, customer service, logistics, manufacturing, automotive, trades and maintenance.

No previous engineering experience is required. We're looking for people with the right attitude, willingness to learn and commitment to building a long-term career.

Why Choose Hotpoint?

• Learn a skilled trade with a trusted household brand
• Gain valuable technical experience
• Enjoy independence and variety every day
• Join a supportive team invested in your success
• Access long-term career progression opportunities

Apply today and start your journey towards becoming a qualified Field Service Engineer with Hotpoint.